Customer Services Representative

Job Title: Customer Services Representative
Salary: £24,000 – £26,000 per annum (depending on experience) 37.5 hour week
Working Pattern: Monday to Friday, 09:00 – 17:00
Reporting To: Customer Services Supervisor

Job Description

Our client is seeking a motivated and proactive Customer Services Representative to join their dynamic Customer Services team. This role is multi-functional and offers a variety of tasks, including handling customer inquiries, resolving complaints, reporting service performance, and booking inbound and outbound collections.

Key Responsibilities:

• Communicate effectively with customers, internal departments, and overseas offices via email and telephone.
• Resolve customer queries and complaints through phone and email within a set time frame.
• Generate and provide quotations to customers.
• Liaise directly with our clients offices and agents to ensure KPIs are met and adhered to.
• Monitor shipment contents to ensure compliance, working with customers on restrictions and prohibitions.
• Ensure status updates and Proofs of Delivery (PODs) are updated within the transit time and provided to customers.
• Complete collection notes prior to handover to the operations department.
• Perform all ad-hoc tasks as required by the department.

Experience and Skills Required:

• Previous customer service experience is desirable but not essential, as full training will be provided.
• Strong proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Ability to learn quickly, adapt to new tasks, and prioritise workloads in line with deadlines.
• High attention to detail and a commitment to accuracy.
• A positive, can-do attitude with a genuine desire to grow and expand skill sets.

This is a fantastic opportunity for those looking to grow within a supportive and dynamic team. If you believe you have the skills and enthusiasm to thrive in this role, we would love to hear from you!