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First Call Contract Services
Location ASHFORD, United Kingdom
Date Posted Aug 13, 2019
Category Unspecifed Code (Blank)
Job Type Full-Time
Branch Ashford, Kent
ASHFORD, United Kingdom
Ashford, Kent
Date Posted
Aug 13, 2019
Job Type
Our client is looking for a Receptionist with previous experience to join their team in Ashford, Kent. You will be an enthusiastic, friendly, organised, pro-active and motivated person with excellent communication skills and a good telephone manner.

The purpose of the Customer Service Receptionist is to attend to and welcome visitors, deal with enquiries on the phone, face to face clients and customers. Supply information regarding the organisation to the general public.

Working Hours: Day shift 40 hours a week, however, the nature of the position is that you will be expected to work such hours as are necessary in order to fully carry out your duties
• 30 minutes unpaid break
• Monday to Friday

Duties & Responsibilities
• Answer telephone promptly and politely
• Screen and direct calls
• Take and relay messages where required
• Provide information to callers
• Make recommendations to improve the answering of customer calls/ switchboard calls
• Greet persons entering the company, following security protocols including issuing of visitors badges, etc
• Deal with queries from the public and customers
• General administrative and clerical support
• Maintain a tidy and presentable reception area
• Assist Customer Service Advisors in managing inbound and outbound calls where required
• Any other management request

Skills and personal attributes required
• Excellent communication skills
• Good understanding of written/spoken English.
• Customer service orientation
• Organising and planning
• Attention to detail
• Reliable and own initiative
• Be courteous but firm when dealing with difficult customers
• Efficient and well organised
• Product and organisation knowledge
• Commitment to aims and values of the company
• Sound knowledge of Microsoft Windows and Office for spreadsheets and reporting
• Professional and polite call handling

Working with us will give you:
* Hundreds of money saving offers / retail discounts at your fingertips
* 24/7 GP helpline and online doctor service providing access to a fully-qualified GP for you and your immediate family
* Personal Insurance at a discounted rate
* Immediate starts and ongoing work
* Monday to Friday - pay to be confirmed
* Parking and bike racks available on site
* 15mins walk from Ashford International train station